What are Robocalls? Everything You Need to Know (2023)

By Tibor Moes / Updated: June 2023

What are Robocalls? Everything You Need to Know (2023)

What are Robocalls?

Robocalls have become a daily annoyance for many of us, interrupting our routines with unwanted calls and even scams. But did you know that not all robocalls are created equal? Some are perfectly legitimate, while others are downright malicious. In this blog post, we will explore the world of robocalls, their various purposes, and how to protect ourselves from the potential dangers they pose. So what are robocalls?


  • Robocalls are automated phone calls that can be used for both beneficial and malicious purposes.

  • If you answer your phone and hear a recorded message instead of a real person speaking, it’s a sure sign that the call is a robocall.

  • If you receive a suspicious call, hang up. Do not provide any personal information or follow any instructions given by the caller, as this may lead to identity theft.

Don’t become a victim of cybercrime. Protect your devices with the best antivirus software and your privacy with the best VPN service.

Understanding Robocalls: Definition and Purpose

So, what exactly are robocalls? They are automated phone calls that use an autodialer or a prerecorded message to deliver information to the recipient. Robocalls serve a multitude of purposes, ranging from providing essential updates, such as appointment reminders and school closures, to political campaigns and charity calls.

However, not all robocalls are harmless. Some of them pose significant risks to unsuspecting individuals, as scammers use robocalls to extract personal information for nefarious purposes like identity theft and financial fraud. As a result, various laws and regulations have been put in place to protect consumers from illegal robocalls and unsolicited calls.

Legitimate vs. Illicit Robocalls

Now that we know the different purposes of robocalls, it’s crucial to distinguish between legal and illegal robocalls. Legal robocalls are made for informational, emergency, or consent-based purposes, such as appointment reminders, public service announcements, and political campaigns. On the other hand, illegal robocalls are typically scams, identity theft attempts, or financial fraud schemes.

To differentiate between legal and illegal robocalls, it’s essential to know the regulations governing them. For instance, the Truth in Caller ID. The Act prohibits transmitting false or inaccurate caller ID information with the intent to deceive, cause harm, or wrongfully obtain something of value. Violators can face fines of up to $10,000 for each offense.

There are various valid reasons to use spoofing. For example, a doctor might call a patient from her personal mobile phone but choose to display the office number instead of her personal number. This provides a measure of privacy.

Legal Robocalls

Legal robocalls serve a variety of purposes and can be quite helpful in certain situations. For example, they can be used to deliver appointment reminders, public service announcements, and political campaign messages. These calls are considered legal because they are either made for informational purposes, in emergency situations, or with the recipient’s prior consent.

It’s important to note that while legal robocalls can be beneficial, they may still be considered a nuisance by some recipients. However, their legality ensures that they will not lead to scams or other harmful consequences that often accompany their illegal counterparts.

Illegal Robocalls

Illegal robocalls pose significant dangers to those who fall victim to their schemes. Scammers use these calls to extract personal information, which can lead to identity theft, financial fraud, and other harmful consequences. It’s essential to be aware of these dangers to protect yourself and your loved ones from potential harm.

Those responsible for illegal robocalls can face severe penalties, including hefty fines and public shaming. These consequences serve as a deterrent, but it’s still crucial to remain vigilant and learn how to identify and handle robocall scams to avoid falling victim to them.

Common Robocall Scams to Watch Out For

There is a wide variety of robocall scams out there, and it’s crucial to familiarize yourself with some of the most common ones to stay protected. These scams can include free trial scams, tech support scams, spoofing scams, Google scams, insurance scams, customer service scams, health insurance scams, travel scams, charity scams, IRS scams, and many others.

For example, free trial scams offer a free product or service but require your credit card details. Once provided, they charge you every month. Tech support scams, on the other hand, involve scammers pretending to be from tech companies like Apple or Microsoft, claiming there is an issue with your device. They hope to trick you into revealing personal information or downloading malicious software that can compromise your device and data.

Spoofing scams involve calls from numbers pretending to be from a local business or institution, making it more likely that you’ll answer the call. In reality, these calls often lead to scams that aim to extract personal information or money.

By staying informed about these common robocall scams, you can better protect yourself and those around you from potential harm.

The Technology Behind Robocalls and Caller ID Spoofing

Scammers use advanced technology to their advantage when it comes to robocalls and caller ID spoofing. Caller ID spoofing is a technique in which scammers trick you by making it appear as though they are calling from a local or well-known number, hoping you’ll be more likely to pick up.

One form of caller ID spoofing is known as “neighbor spoofing,” which involves robocallers using a technique to display a phone number that appears to be from your local area, increasing the chances that you’ll answer the call. However, tracing spoofed calls can be challenging, as they often don’t lead to the correct source.

The evolution of technology has made it easier for scammers to conduct their operations through robocalls and caller ID spoofing. As such, it’s crucial to stay informed about the latest scams and technological advancements to protect yourself and your loved ones from potential threats.

Laws and Regulations Against Robocalls

To combat the growing issue of illegal robocalls, several laws and regulations have been put in place. One such law is the Telephone Consumer Protection Act (TCPA), which restricts robocalls and prerecorded messages from telemarketers, debt collectors, and other sources that typically use robocalls. The TCPA was introduced in 1991 as a measure to protect consumers from unwanted and unsolicited robocalls. It applies to residential phones, cell phones, and numbers on the Do Not Call Registry.

Another example is the TRACED Act, which was approved in January 2020 and gives the Federal Trade Commission more power to crack down on spam calls. The new act significantly increased the fines for robocall scams. It has gone up from $1,500 to a maximum of $10,000 per call. Additionally, voice service providers are required to implement the STIR/SHAKEN framework, a set of standards designed to tackle caller ID spoofing and reduce the number of illegal robocalls.

These laws and regulations aim to protect consumers from the dangers posed by illegal robocalls. However, it’s essential to stay informed about your rights and the latest developments in this area to ensure you’re adequately protected.

How to Identify and Handle Robocall Scams

When it comes to identifying and handling robocall scams, there are several practical tips you can follow. First and foremost, if you receive a suspicious call, simply hang up immediately. Do not provide any personal information or follow any instructions given by the caller, as this may lead to identity theft or other harmful consequences.

Another essential tip is to stay informed about the latest robocall scams and their warning signs. Familiarizing yourself with common scams can help you recognize and avoid them in the future.

Additionally, don’t hesitate to report any suspicious calls you receive to the appropriate authorities, such as the Federal Trade Commission or the Federal Communications Commission, as this can help law enforcement agencies track down and penalize those responsible for illegal robocalls.

Preventing and Blocking Robocalls

There are several methods you can use to prevent and block unwanted robocalls. One of the simplest solutions is to register your phone number on the National Do Not Call List, which prohibits telemarketing calls to registered numbers. Keep in mind that while this may reduce the number of unwanted calls you receive, it will not completely eliminate illegal robocalls.

Another effective method to block robocalls is to use spam-blocking apps or adjust your phone’s settings to block specific numbers or unknown callers. Android users can block numbers directly on their device or install a third-party app like Kaspersky Internet Security for Android, which features a Call Filter option. iPhone users can utilize built-in features to block numbers or send all calls from unfamiliar contacts straight to voicemail.

VoIP users can reach out to their service providers to inquire about robocall prevention software or flagging options. Additionally, consumers can contact their phone company to inquire about available blocking and labeling solutions, download apps to block or label potential spam calls, and explore built-in features within their cell phone’s settings to block unwanted calls from specific numbers.

Taking these preventative measures can significantly reduce the number of unwanted robocalls you receive, allowing you to enjoy greater peace of mind and protect yourself from potential scams.

Reporting Robocalls and Taking Action

If you receive a robocall, it’s essential to report it to the appropriate authorities to help combat the issue. You can help tackle the problem of robocalls in the United States. Report them to the Federal Trade Commission at donotcall.gov. Additionally, you can file a complaint with the Federal Communications Commission at fcc.gov/complaints.

File a complaint with the Treasury Inspector General for Tax Administration (TIGTA) if you have been targeted by IRS scam calls. Their website is tigta.gov and they can be reached via phone at 1-800-366-4484. Reporting robocalls not only helps authorities track down and penalize those responsible, but also raises awareness about emerging threats, ultimately protecting other potential victims.

By staying informed, taking preventative measures, and reporting suspicious calls, you can play an active role in the fight against illegal robocalls and help make a difference in protecting yourself and others from potential harm.


In conclusion, robocalls are a widespread issue that affects countless individuals daily. While some robocalls serve legitimate purposes, many are illegal and pose significant dangers to unsuspecting victims. By understanding the differences between legal and illegal robocalls, recognizing common scams, and staying informed about the technology and laws surrounding them, you can better protect yourself and your loved ones from harm.

Taking action by reporting robocalls, implementing preventative measures, and spreading awareness about emerging threats can make a significant impact in the fight against illegal robocalls. Together, we can work towards a future with fewer unwanted calls and a safer environment for all.

How to stay safe online:

  • Practice Strong Password Hygiene: Use a unique and complex password for each account. A password manager can help generate and store them. In addition, enable two-factor authentication (2FA) whenever available.
  • Invest in Your Safety: Buying the best antivirus for Windows 11 is key for your online security. A high-quality antivirus like Norton, McAfee, or Bitdefender will safeguard your PC from various online threats, including malware, ransomware, and spyware.
  • Be Wary of Phishing Attempts: Be cautious when receiving suspicious communications that ask for personal information. Legitimate businesses will never ask for sensitive details via email or text. Before clicking on any links, ensure the sender's authenticity.
  • Stay Informed. We cover a wide range of cybersecurity topics on our blog. And there are several credible sources offering threat reports and recommendations, such as NIST, CISA, FBI, ENISA, Symantec, Verizon, Cisco, Crowdstrike, and many more.

Happy surfing!

Frequently Asked Questions

Below are the most frequently asked questions.

What happens if you answer a robocall?

nswering a robocall only leads to more trouble. Not only does it confirm to scammers that your phone number is active, but they may also use it as an opportunity to access personal information and ultimately scam you.

As such, the best advice is to avoid picking up suspicious calls altogether and avoid falling prey to these scams.

What are robocalls trying to do?

Robocalls are mostly trying to sell you something or scam you out of your money. In some cases, they may provide helpful information like appointment reminders or flight cancellations.

Despite this, billions of robocalls are made each month worldwide, causing them to be widely seen as a nuisance.

How do you stop a robocall?

To stop robocalls, add your phone number to the National Do Not Call Registry, a service offered by the Federal Trade Commission (FTC) that prohibits telemarketers from calling your registered numbers. You can register your landline and/or wireless phone numbers for free by calling 1-888-382-1222 (voice) or 1-866-290-4236 (TTY), or by visiting donotcall.gov.

The National Do Not Call Registry is easy to use and can help protect your privacy. Once you register your phone number, telemarketers have up to 31 days to stop calling you. You can also report any violations of the Do Not Call Registry to the FTC.

How do you tell if a call is a robocall?

If you answer your phone and hear a recorded message instead of a real person speaking, it’s a sure sign that the call is a robocall. These automated calls can be annoying, but in many cases they may also be trying to scam you.

Be careful and always err on the side of caution.

Author: Tibor Moes

Author: Tibor Moes

Founder & Chief Editor at SoftwareLab

Tibor is a Dutch engineer and entrepreneur. He has tested security software since 2014.

Over the years, he has tested most of the best antivirus software for Windows, Mac, Android, and iOS, as well as many VPN providers.

He uses Norton to protect his devices, CyberGhost for his privacy, and Dashlane for his passwords.

This website is hosted on a Digital Ocean server via Cloudways and is built with DIVI on WordPress.

You can find him on LinkedIn or contact him here.

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