How We Test VPN Services in 2023

By Tibor Moes / Updated: September 2023

How we test VPN services

How We Test VPN Services

In an era where online privacy is a paramount concern, Virtual Private Networks (VPNs) have emerged as crucial tools.

For the average internet user, the vast selection of VPN services can be overwhelming. How do you differentiate one service from another? That’s where we come in.

At SoftwareLab, we understand the gravity of making an informed decision when choosing a VPN. Our comprehensive testing procedure, which delves into every nook and cranny of a VPN service, is designed to make your decision simpler and more informed.


To gauge the efficiency and effectiveness of VPN services, we’ve crafted a meticulous testing regimen based on nine core elements.

Each element carries a specific weight in our overall score, underscoring its relative importance. 

  • Privacy & Logging Policy – 25%
  • Speed – 15%
  • Security & Technical Features – 15%
  • Streaming – 15%
  • Ease of Use – 10%
  • Server Locations – 5%
  • Torrenting – 5%
  • Bypassing Censorship – 5%
  • Customer Support – 5%

In essence, our evaluations are tailored to provide you with a holistic understanding of each VPN, allowing you to make choices that best align with your individual needs.

Don’t become a victim of cybercrime. Protect your devices with the best antivirus software and your privacy with the best VPN service.

How VPN Work and Why Testing Matters

Understanding the mechanics of a VPN is pivotal not only for tech-savvy individuals but for every user who values their digital privacy and freedom. Let’s simplify the concept without drowning in technical jargon.

How VPNs Work

Imagine the internet as a vast highway with countless vehicles (data packets) zooming about. Without a VPN, your vehicle is transparent; anyone interested—be it hackers, advertisers, or surveillance agencies—can see who you are and where you’re headed.

Enter the VPN.

A VPN acts as a sort of cloaking device. It envelops your vehicle in a tinted shield (encryption), making it difficult for prying eyes to discern its contents or destination.

Simultaneously, instead of using the public highway, your shielded vehicle takes a secure private tunnel (a dedicated connection) that’s not only safer but often faster. This tunnel reroutes your data through one of many global checkpoints (servers) which masks your actual location, making your vehicle appear as though it’s coming from somewhere else.

Why Testing Matters

With countless VPN providers claiming superior performance and utmost security, how does one sift through the marketing noise? That’s where testing becomes invaluable.

  1. Trustworthiness: Not all VPNs uphold the promise of privacy. Some might keep logs or have weak encryption, making your “shield” transparent. Rigorous testing verifies these claims.
  2. Performance: While a VPN promises a secure tunnel, it shouldn’t be at the cost of speed. By testing, we ensure you get the best of both worlds.
  3. Functionality: VPNs are versatile tools, catering to streaming buffs, globetrotters, or those in censorship-heavy regions. Testing ensures they fulfill these varied roles efficiently.
  4. User Experience: A sophisticated tool is futile if it’s cumbersome. Through testing, we determine if a VPN is user-friendly, from setup to daily operation.

Simply put, testing VPNs helps in separating the wheat from the chaff. By meticulously evaluating each VPN against a standard set of criteria, we ensure you get a service that’s not just promising on paper, but exemplary in real-world application. 

Elements We Test and Their Weight in our Score

In our pursuit to give you the most transparent and insightful VPN reviews, we evaluate various aspects of each service. Let’s delve into the first four elements that play a significant role in our scoring system:

4.1 Privacy & Logging Policy (25%)

What It Is: At its core, a VPN’s primary function is to protect user privacy. This is gauged largely by its logging policy – whether it stores user data and the nature of that data.

Why It Matters: A VPN that keeps detailed logs compromises user privacy, acting as a potential gold mine for hackers or legal entities. We analyze a VPN’s logging policy to ensure that your activities, when cloaked by the VPN, truly remain your own.

Our Approach: We scrutinize a VPN’s terms of service and privacy policy. Any vague terms or loopholes are red flags. We also validate their no-log claims with real-world incidents, if any.

4.2 Speed (15%)

What It Is: VPNs, while encrypting data, can potentially slow down your internet connection. Speed tests measure how much, if at all, they affect your internet speed.

Why It Matters: In a world where milliseconds count, reduced speed can impact activities like gaming, streaming, or trading. An optimal VPN maintains security without major speed compromises.

Our Approach: We run multiple speed tests from different global locations at varying times. By using a consistent benchmark, we determine how much, on average, a VPN might slow down or, in some cases, even speed up your connection.

4.3 Security & Technical Features (15%)

What It Is: Beyond basic privacy, VPNs come with various technical features that enhance user protection, from kill switches to split tunneling.

Why It Matters: A multi-featured VPN not only hides your IP but offers multiple layers of security against cyber threats, ensuring safe browsing even on public Wi-Fi networks.

Our Approach: We dive deep into the technical specifications of each VPN. This includes testing for IP and DNS leaks, assessing encryption strength, and evaluating additional features that fortify user safety.

4.4 Streaming (15%)

What It Is: VPNs can bypass geo-restrictions, granting users access to content from different regions. This is particularly useful for streaming global TV shows and movies.

Why It Matters: While VPNs can unblock content, not all can do it consistently or maintain high-quality streaming. A great VPN should provide stable access to major streaming platforms without buffering woes.

Our Approach: We test each VPN with popular streaming services like Netflix, BBC iPlayer, Disney+, and Hulu, across multiple regions. We gauge both the ability to unlock content and the streaming quality provided.

4.5 Ease of Use (10%)

What It Is: Beyond all the technical intricacies, the usability of a VPN is about its user interface, the simplicity of its setup, and the overall user experience.

Why It Matters: An effective tool shouldn’t demand users to be tech wizards. The best VPNs strike a balance between advanced functionalities and intuitive design, ensuring users of all levels can operate them with ease.

Our Approach: We install the VPN on various devices and platforms, assessing the installation process, navigation, settings adjustment, and general user-friendliness. Feedback from first-time users is also taken into account.

4.6 Server Locations (5%)

What It Is: This refers to the geographical spread of a VPN’s servers. The more diverse its server locations, the greater its ability to access content from various regions.

Why It Matters: A wider range of server locations means better speed optimization based on proximity, more options to bypass geo-restrictions, and greater assurance of server availability during high traffic times.

Our Approach: We map out the VPN’s global server presence, highlighting the number and spread. Bonus points are awarded for VPNs with servers in regions that are traditionally underrepresented.

4.7 Torrenting (5%)

What It Is: Torrenting is a popular method of file sharing. A VPN’s compatibility and safety features for P2P sharing are assessed here.

Why It Matters: Torrenting can expose users to potential copyright issues. A VPN that supports torrenting should not only mask the user’s IP but also ensure fast and secure file transfers.

Our Approach: We evaluate specific servers optimized for P2P sharing, test for potential IP leaks during torrent downloads, and assess download and upload speeds.

4.8 Bypassing Censorship (5%)

What It Is: Many regions, due to political or regulatory reasons, heavily censor the internet. A VPN’s capability to bypass these blocks is measured here.

Why It Matters: For users in regions like China or the Middle East, a VPN is more than just a tool; it’s a gateway to the free internet. It’s essential that these VPNs can reliably overcome stringent blocks.

Our Approach: We test the VPN in regions known for internet censorship, assessing its ability to access blocked websites and services, and evaluate any specialized features meant for these scenarios.

4.9 Customer Support (5%)

What It Is: This evaluates the responsiveness, efficiency, and overall quality of a VPN’s customer support.

Why It Matters: Issues can arise, and when they do, users need prompt and effective assistance. Great customer support is often the unsung hero in providing a seamless VPN experience.

Our Approach: We reach out to the VPN’s support through various channels—live chat, email, phone—posing as users with queries or issues. Their response time, clarity, and efficacy in problem-solving are key metrics.


In the vast seascape of VPN services, each provider sails under its own flag, boasting unique offerings and promising secure harbors. But as with any voyage, the devil is in the details.

Through our exhaustive testing methodology, we aim to be the compass guiding users in their quest for online security and freedom. From privacy protocols to customer support responsiveness, every facet is vital in its own right.

We’ve undertaken this comprehensive review journey to ensure that when you cast your net, you catch not just any VPN, but the right VPN for your needs.

How to stay safe online:

  • Practice Strong Password Hygiene: Use a unique and complex password for each account. A password manager can help generate and store them. In addition, enable two-factor authentication (2FA) whenever available.
  • Invest in Your Safety: Buying the best antivirus for Windows 11 is key for your online security. A high-quality antivirus like Norton, McAfee, or Bitdefender will safeguard your PC from various online threats, including malware, ransomware, and spyware.
  • Be Wary of Phishing Attempts: Be cautious when receiving suspicious communications that ask for personal information. Legitimate businesses will never ask for sensitive details via email or text. Before clicking on any links, ensure the sender's authenticity.
  • Stay Informed. We cover a wide range of cybersecurity topics on our blog. And there are several credible sources offering threat reports and recommendations, such as NIST, CISA, FBI, ENISA, Symantec, Verizon, Cisco, Crowdstrike, and many more.

Happy surfing!

Frequently Asked Questions

Below are the most frequently asked questions.

Why is the Privacy & Logging Policy given the most weight in scoring?

A VPN’s foundational promise is user privacy. If it logs extensive user data or activities, it’s undermining that very promise. This is why we emphasize and prioritize this element in our evaluations.

How often do you update your VPN test results?

The digital world is ever-evolving, and so are VPN services. We re-evaluate and update our reviews periodically to ensure they reflect the most current state of the VPN market.

Can a VPN with high speed have poor security features?

It’s possible. Speed and security are not always mutually exclusive. However, our goal is to find VPNs that maintain a fine balance—offering robust security without compromising significantly on speed.

Why is customer support important in evaluating a VPN?

Even the most tech-savvy users can face challenges. Whether it’s a setup hiccup or a connectivity glitch, prompt and effective customer support ensures a smoother VPN experience and reflects the company’s commitment to its users.

Are all VPNs capable of bypassing geo-restrictions for streaming?

Not all. While many VPNs advertise this capability, our tests often reveal a spectrum of efficiency. This is why our streaming tests are vital in differentiating the truly effective VPNs from those that fall short.

Author: Tibor Moes

Author: Tibor Moes

Founder & Chief Editor at SoftwareLab

Tibor has tested 39 antivirus programs and 30 VPN services, and holds a Cybersecurity Graduate Certificate from Stanford University.

He uses Norton to protect his devices, CyberGhost for his privacy, and Dashlane for his passwords.

You can find him on LinkedIn or contact him here.