Surfshark VPN 2020 Test & Review

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VERY GOOD

Surfshark is highly secure, affordable, and allows you to connect unlimited devices. But it’s not the fastest VPN.

Refund Policy: 30 days
Customer Support: 24/7 Free

Works with Netflix: Yes
Works with Torrents: Yes
Works in China: Yes

Servers in: 61 countries
Devices per account: Unlimited
Platforms: Windows, Mac, Android, iOS, and Linux

The Good

  • Unlimited Devices: With a single subscription, you can use Surfshark on as many devices as you like.
  • Highly secure: Surfshark uses all the essential security tools (OpenVPN, AES-256, kill switch) to keep your data private.
  • No Logs: Surfshark only collects “metadata” to optimize its servers. Your usage data (browsing history and IP address) is never stored.
  • Servers in 61 countries: Surfshark has a good spread of servers around the world.
  • Works with all devices: Surfshark offers beautifully designed apps for Windows, Mac, Android, iOS and Linux.
  • Works with Torrents (P2P), Netflix and BBC iPlayer.

The Bad

  • Speed: Surfshark is fast enough for most users, but it doesn’t belong to the fastest VPNs we’ve tested.

Have you seen the latest Discounts at Surfshark?

Surfshark 2020: Full Review

Below you can find our test methods, full review, and data sources

How We Test

To help you buy the best Virtual Private Network (VPN), we have analysed Surfshark into detail. Below you can see the criteria we have used to come to our final verdict and how big of a roll each has played.

  • Privacy & Security 50% 50%
  • Speed 20% 20%
  • Features 10% 10%
  • Interface and Ease-of-Use 10% 10%
  • User Reviews 10% 10%
Tibor Moes

Tibor Moes

Technology analyst

Tech enthusiast and founder of SoftwareLab. He has degrees in Engineering and Business, and has been active in the analysis of software, electronics and digital services since 2013.

Surfshark Review: Privacy & Security

The Good: Surfshark has its headquarters in the Brittish Virgin Island, and therefore away from nosy governmental agencies. It also has a zero-logs policy, features a kill-switch, and uses the open-source OpenVPN protocol and top of the line AES-256 encryption. 

The Bad: Surfshark does not operate its own DNS servers.

sWhat privacy and security elements do we test for?

  1. Logging Policy
  2. Jurisdiction
  3. Protocol
  4. Encryption
  5. Own DNS Servers
  6. Kill Switch Test
  7. Leak Test

1. Logging Policy

What does “logging policy” mean and why is it significant?

VPN providers may gather information about your internet activity. This is called “logging.” Of course, everyone prefers those VPN providers that don’t gather or store user information, but not all of them can claim this.

Data collection is actually a way for your VPN provider to optimize its service. This improves service performance and helps prevent service abuse. Of course, the amounts of collected data vary from VPN provider to VPN provider.

VPN providers can gather and store 4 different “types” of information. Here they are listed from the least harmful to the most harmful:

  • VPN service data: Data regarding which VPN server you’ve connected to, the operating system that you use, and version of the app you use.
  • Connection data: Your login and logout dates and times, the duration of service usage, and the amount of downloaded and uploaded data.
  • Original IP address: Your device’s real IP address. Using your phone or computer’s IP address, your location can be determined.
  • Online activity: Webpages that you go to, your search queries, your services. Your entire browsing history, in essence.

VPN service data and the connection data isn’t considered harmful information to hold. After all, you are connected to your VPN anonymously and the data collected is all bundled together with that of other users. This data is used for optimizing and enhancing the VPN service’s performance. This data is generally considered fair game and most VPN providers gather it on a regular basis.

Although IP address collection isn’t really a huge offense, many users are still apprehensive about this, and for a reason. At the end of the day, VPN services are used to retain anonymity, which doesn’t go hand-in-hand with IP address collection.

Finally, your internet activity falls under data that really shouldn’t be collected by your VPN service. In fact, many users resort to VPN to prevent their ISPs from collecting such data. Therefore, this is something of a hefty red flag for a VPN provider.

Out of all the VPNs recommend here, none of them collect this data type, but some free VPN providers actually do. This is very dangerous as they may end up selling this info to data collectors, which is why free VPNs are generally frowned upon.

Despite the fact that the vast majority of VPN services claim zero-log policies, there isn’t an actual standard or a set of rules regarding what a “zero-log policy” actually means. This is why it’s important that you carefully read the privacy policy and google about the VPN provider before subscribing to it.

What is Surfshark’s logging policy like?

As with all top-performing VPNs, Surfshark collects some metadata on its users. As clearly stated in the privacy policy, Surfshark collects the following:

“To maintain a perfect quality of our Services and provide you with efficient support we collect diagnostics information and monitor crash reports on our apps. The information we collect contain aggregated performance data, the frequency of use of our Services, unsuccessful connection attempts and other similar information. As you probably already understood, the data collected for diagnostic purposes does not contain uniquely identifiable information.”

In short: It collects only that data needed to improve its service to you. It is not collecting your browsing behavior, IP address or other sensitive material.

2. Jurisdiction

What does jurisdiction mean and why is it significant?

Essentially, the country of a VPN provider’s incorporation is called a “jurisdiction.” Every country has its own regulations to abide by, so you should take jurisdiction into consideration when choosing your VPN provider.

For instance, certain countries like Australia, the USA, and some EU members are under strict data retention laws. Data retention laws actually require ISPs in that particular country to provide a wide range of user data. This data includes websites visited and emails sent.

One of the main purposes of VPN is encrypting data that is sent over an ISP network. This means that the ISP isn’t able to read and get its hands on your data. This is among the primary reasons why many people resort to VPN in the first place – to escape mass surveillance.

The word on the web is that the VPN services are bound by data retention laws to collect user information. This rumor is a myth, as VPN services are private network providers, unlike ISPs. This means that a VPN service isn’t bound by identical rules as your standard internet service provider. A VPN service isn’t required to collect data.

That being said, government agencies actually have ways of bypassing this rule. In the US, a federal agency can actually issue a secret subpoena, like a National Security Letter, which allows it to gain access to data logs of a VPN, even of entire servers.

Bear in mind that these aren’t folktales. Instead of letting the NSA get their hands on Edward Snowden, Lavabit, an email encryption provider was forced to close operations, back in 2013. Similarly, Private Internet Access had to close its servers in Russia to avoid the overly-strict data logging rules in 2016. This means that government agencies are constantly making efforts to seize VPN user data.

To avoid these issues, there are two main things that a private user can do: 

  • When selecting a VPN provider, pick a VPN location that isn’t a country that’s an international intelligence treaty member (for instance, the UKUSA agreement) and doesn’t have any data retention laws. NordVPN, for example, has its HQ in Panama, while Express VPN is seated in the British Virgin Islands. Both of these providers are immensely popular.
  • Make sure that your VPN has a legitimate zero-logging policy and that vouches not to store your internet activity (visited websites, services used, searches made, etc.) If a VPN provider doesn’t store that information, it can’t give it, sell it, or surrender it to the government.

What is Surfshark’s jurisdiction?

Surfshark is based in the British Virgin Island, this not only is a tax-haven, but also a privacy-haven. There are no data retention laws, and it is not connected to any of the international data sharing arrangements.

On top of that, Surfshark features a warrant canary on its website. This means that it will publically display any data requests it receives from governmental organizations through National Security letters and gag orders.

3. Protocol

What does protocol mean and why is it significant?

A VPN protocol is essentially a set of rules on how the data is transmitted and formatted via a network (internet or local area (LAN)). Several protocols exist and they vary in terms of security and speed. OpenVPN is deemed as the one that’s the most secure, followed by L2TP, IKEv2, PPTP, and SSTP.

What protocols does Surfshark use?

Surfshark uses the opensource OpenVPN (TCP/UDP) and IKEv2/IPSec protocol.

4. Encryption

What does encryption mean and why is it significant?

Encryption is the “translation” of fully readable information into “coded gibberish.” In order to encrypt something, an encryption key is used. Naturally, only those that have key access can decipher and, therefore, read the information in question. 

Advanced Encryption Standard (AES) is widely considered as the best one around. There are two main encryption key lengths: AES-128 and AES-256. AES-128 is generally considered to be unbreakable, while AES-256 is stronger. The former is 128 bit long while the latter is 256 bits long.

What encryption standard does Surfshark use?

Surfshark encrypts your data according to the highest possible standard: AES-256.

5. Own DNS Servers

What do DNS servers mean and why are they significant?

Web addresses, such as YouTube.com and Facebook.com are, in fact, long strings of numbers. These numbers are the above-mentioned IP addresses. Complex and seemingly illogical, they aren’t easy to remember, which is why domain names, such as Facebook.com, exist.

DNS-servers are basically the internet’s phone operators. Countless domain names are stored on DNS-servers and so are their respective IP addresses. These servers make sure that you always reach the IP address that you were looking for when you type a website’s name into the address bar.

If a VPN provider happens to have DNS servers of its own, this means that your movement is encrypted using the exact same VPN-tunnel like any other online activity that you perform. This further means that a third-party can’t log or intercept it and that the government agencies and organizations can’t censor it.

Does Surfshark use its own DNS servers?

Yes. Surfshark runs its own DNS servers.

6. Kill Switch Test

What does a kill switch mean and why is it significant?

The moment the VPN becomes inactive on your connection, a safety feature called the “kill switch” is triggered. It immediately kills your internet connection. Essentially, this means that if your VPN fails, your online activity will remain hidden.

Does Surfshark use a kill switch?

Yes, Surfshark features a kill switch.

7. Leak Test

What does a leak mean and why is it significant?

It can occur that a VPN fails to hide a certain data amount, despite it being continuously active. This is called a “leak.” The most common of the bunch are IP Leaks, DNS leaks, the Windows Credential Leak, WebRTC Leaks

Does Surfshark leak your data?

No, Surfshark does not leak any of your data.

Navigate this page

  1. Summary
  2. How we test
  3. Review
    1. Privacy & Security
    2. Speed
    3. Features
    4. Interface
    5. User reviews

Have you seen the latest discounts at Surfshark?

Surfshark Review: Speed

The Good: – 

The Bad: Although Surfshark is fast enough for everyday use, it is definitely not the fastest VPN that we have tested.

What does a speed test mean and why is it significant?

Using a VPN does come at a price – it will slow down your internet connection by taking up a portion of your bandwidth.

This may manifest itself in slower download speeds, lower Netflix or YouTube streaming quality, slower webpage loading, etc.

Of course, you can do a few things in order to improve the overall internet speed while using VPN:

  • Get a fast VPN. Speeds vary from VPN provider to VPN provider. Hotspot Shield, for instance, is extremely fast, having almost zero internet speed impact. Alternatively, Tunnelbear is notoriously slow.
  • Always choose a server as close to you as possible. The closer it is the shorter the distance that your data will have to travel is. Most VPN services enable you to handpick the server location that you want to use. This is crucial for improving download and streaming speeds and latency.
  • Don’t settle for the default server that your VPN provider chooses for you. Take a few servers for a test. Connect to different servers, run a few speed tests on each one, and choose the fastest one.

How did Surfshark score in the speed test?

Surfshark is definitely not the fastest VPN that we have tested. On our 100 Mbps connection, it achieved a download speed of 78 Mbps. However, that will still be more than enough for 98% of all tasks.

  • CyberGhost: 86 Mbps 94% 94%
  • NordVPN: 92 Mbps 92% 92%
  • Hotspot Shield Elite: 91 Mbps 91% 91%
  • ZenMate: 89 Mbps 89% 89%
  • Norton Secure VPN: 88 Mbps 88% 88%
  • Private internet Access: 88 Mbps 88% 88%
  • Avast SecureLine VPN: 88 Mbps 88% 88%
  • Panda Dome VPN: 87 Mbps 87% 87%
  • ExpressVPN: 86 Mbps 86% 86%
  • BullGuard VPN: 87 Mbps 87% 87%
  • BitDefender VPN: 86 Mbps 86% 86%
  • IPVanish: 85 Mbps 85% 85%
  • UltraVPN: 88 Mbps 84% 84%
  • VyprVPN: 84 Mbps 84% 84%
  • HideMyAss: 85 Mbps 85% 85%
  • SurfShark: 78 Mbps 78% 78%
  • Tunnelbear VPN: 74 Mbps 74% 74%

Surfshark Review: Features

The Good: Surfshark has servers in 61 countries, supports all major operating systems (Windows, Mac, Android, iOS, and Linux), has browsers extensions for Chrome and Firefox, supports Netflix and torrenting, and is able to bypass censorship. And to top it all of, it allows you to connect an unlimited amount of devices on a single subscription. 

The Bad: 

What features do we test for?

  1. Server Locations
  2. Platform and Devices
  3. Number of Connections
  4. Streaming and Torrenting
  5. Bypassing Censorship

1. Server Locations

What does a server location mean and why is it significant?

When you pick your VPN server, you will appear as if you’re located in the country or the city where the server is physically located. The majority of providers let you choose between multiple countries around the globe, 30 being the average.

While many providers only let you choose a country, others go a step further, allowing you to choose a city. Cities such as New York and Los Angeles are common options in the USA.

Now, what this means is that your data has to travel from the device that you’re using through the VPN server and only then connect to the web. If you are in Australia and choose a French server, it might slow down your connection significantly, on account of the distance that the data has to travel before connecting to the internet. The more server locations a VPN provider offers, therefore, the better.

Where are Surfshark’s servers located?

Surfshark has 1000+ servers in 61 countries. With an even spread across the world, all regions are well served except for Africa. In the latter only Libya and South Africa have servers.

2. Platforms and Devices

What do platforms and devices mean and why are they significant?

Operating systems, devices, and browsers that a particular VPN service is compatible with are called “platforms.” Most VPN providers feature Windows, Android, Mac OS, and iOS apps, while only several support Linux. Some VPN providers even offer direct router installation, as well as browser extensions for Firefox, Chrome, Safari, etc.

Regarding browser extensions, keep in mind that you should always check whether the particular extension works as a proxy server, an encryption-based proxy server, or as a complete VPN: 

  • A proxy server: This means that your VPN extension functions as a proxy and, therefore, that the IP address that you’re using is masked. The websites that you visit with a proxy server will consider your location as the country that you’ve selected in your VPN extension. You can unlock services that aren’t supported in your country this way. For example, you can watch American Netflix when abroad. That being said, your data remains unencrypted and vulnerable to hackers and ISP data collection.
  • Encryption-based proxy server: If your browser extension features encryption, your browser is completely encrypted. This means that it will be unreadable to hackers and ISPs. Your online activities like streaming Spotify, though, will remain open.
  • In instances where a VPN browser extension has full control over the VPN app, it means that the entirety of your online activity is encrypted. The IP address is masked and VPN settings can be changed without actually leaving the browser.

What platforms and devices does Surfshark support?

Surfshark has apps for nearly everything: Windows, Mac, Linux, Android, and iOS serve laptops and smartphones, while its apps for Apple TV, Fire TV, Playstation, and Xbox serve a range of other media devices.

On top of that, Surfshark has browser extensions for Chrome and Firefox which function as proxies. This means that they only encrypt the traffic that goes through your browser, and not the data which flows through other apps.

3. Number of Connections

What do connections mean and why are they significant?

Different VPN subscriptions offer different numbers of connections. This number indicates the number of devices that can use the VPN app at the same time. For the individual, three connections are more than enough, as you can use them to protect your laptop or computer, phone, and, for instance, your tablet. If you want to share your subscription with more people, you should get a better subscription plan.

How many simultaneous connections does Surfshark support?

Surfshark allows you to connect an unlimited amount of devices on a single subscription. It is the only VPN we know of with such a generous offer.

4. Streaming and Torrenting

What do streaming and torrenting mean and why are they significant?

In case you live outside the US or you are an American citizen traveling abroad, you can use a VPN app to access American Netflix. Just log in to a server that’s based in the USA and you’ll be able to access Netflix and enjoy the American content.

If you’re into torrents, you can use a VPN to safely download them. With a fully encrypted connection, your ISP won’t be able to see what you’re doing online and you won’t suffer the legal and online consequences of using P2P.

Does Surfshark support streaming and torrenting?

Surfshark can unblock Netflix content from the US, UK, Germany, France, Australia, and another 8 countries. It also works well with BBC iPlayer, which isn’t very common among VPNs.

5. Bypassing Censorship

What does censorship mean and why is it significant?

Internet censorship is real in certain countries. The most popular internet censorship is the notorious and cleverly-named great firewall of China

You can use a VPN to go around censorship, although some VPN providers aren’t available in every country. As China boasts the strictest regulations that affect a huge chunk of the world’s population, it is generally used as a test subject for whether a VPN provider can circumvent censorship.

Here are some useful sources if you want to get educated on online censorship:

Does Surfshark bypass censorship successfully?

If you live in, or travel through, a highly censored country such as China, Turkey or the UAE, make sure to switch on “No Borders” in your Surfshark app. From that moment forward, Surfshark will recognize when you are in a restricted region and offer you special servers that allow you to browse as normal.

Surfshark Review: Interface

The Good: Surfshark’s design team is excellent. Whether you visit their website, or use their app and browser extensions, they simply look amazing and are very user-friendly.

The Bad: –

What do we test for with regard to interface features?

We perform tests on each mobile and desktop app for:

  • User interface and app design quality
  • Server connection and selection speeds
  • Settings and protocol switching speed and ease.

 

Surfshark Review: User Reviews

The Good: Surfshark has excellent review scores in both Trustpilot, as well as the Google Play Store.

The Bad: –

Where do we look for user reviews?

There are many review platforms available out there, though some of them are prone to manipulation. We resort to top-of-the-line platforms for authenticity. These sources are among the most reliable out there and are the only ones we use for reference. 

  • Trustpilot. This one is among the top user review platforms, world-wide. It enables the users to give their honest opinions on everything ranging from customer service to actual product quality. Trustpilot often self-scans for fake reviews, removing manipulative ones. The NordVPN case of late 2018 is a prime example here.
  • Google Play Store. The reviews here are monitored by Google itself, the world’s most powerful search engine. Google Play Store also offers the world’s largest number of user reviews.

What do users say about Surfshark?

 

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