UltraVPN 2019 Review

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EXCELLENT

UltraVPN is a fast VPN that offers maximum privacy at half the price of most competing VPNs. 

Refund Policy: 30 days
Customer Support: 24/7 Free

Works with Netflix: Yes
Works with Torrents: Yes
Works in China: No

Servers in: 55 countries
Devices per account: 3
Platforms: Windows, Mac, Android and iOS

The Good

  • Fast: Excellent download-speeds, similar to ExpressVPN and NordVPN
  • Maximum privacy: UltraVPN has a zero-log policy and does not track you
  • Highly secure: it uses all the top features; OpenVPN, AES-256 & kill-switch
  • Servers in 55 countries: Covering all continents. See the full list here
  • Very low price: Its yearly price is half that of NordVPN and ExpressVPN
  • Beautiful apps: Supporting Windows, Mac, Android, iOS and Chrome
  • Works with Netflix & Torrents (P2P)

The Bad

  • Only 3 simultaneous connections: But considering that UltraVPN is a lot cheaper than other VPNs, the price per connection is very competitive
  • Does not work in China

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UltraVPN 2019: Full Review

Below you can find our test methods, full review, and data sources

How We Test

Buying the best Virtual Private Network (VPN) is incredibly important. 

To help you do so, we have reviewed UltraVPN 2019 according to 5 factors. Below, you can see each of them and the impact they have on the final score. 

To learn what each score means and how UltraVPN performed, keep on reading.

  • Privacy & Security 50% 50%
  • Speed 20% 20%
  • Features 10% 10%
  • Interface and Ease-of-Use 10% 10%
  • User Reviews 10% 10%

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Tibor Moes

Tibor Moes

Technology analyst

Tech enthusiast and founder of SoftwareLab. He has degrees in Engineering and Business, and has been active in the analysis of software, electronics and digital services since 2013.

UltraVPN 2019 Review: Privacy & Security

The Good: UltraVPN is a privacy-focused VPN with a clear zero-logs policy. That means that it doesn’t track what you do online, such as the websites you visit or services you use. It also uses the most secure protocol (OpenVPN), the most secure encryption standard (AES-256), has its own DNS-servers, features a kill switch (called “the firewall”), and does not leak any data. 

The Bad: UltraVPN’s zero-log policy has one small flaw; it collects your originating IP address. However, as UltraVPN does not track anything you actually do online, this is not a big deal. 

What privacy and security elements do we test for?

We test 7 different elements. Below you can read exactly what each element is, why it is important, and how UltraVPN performs.

  1. Logging Policy
  2. Jurisdiction
  3. Protocol
  4. Encryption
  5. Own DNS Servers
  6. Kill Switch Test
  7. Leak Test

1. Logging Policy

What is a logging policy and why does it matter?

Logs are the information a VPN provider stores about you and your online activity. In a perfect world, a VPN provider would store no information at all. But we don’t live in a perfect world.

To optimise its service, every VPN provider needs to collect some data. This is done to maintain the best possible server performance and avoid abuse of the service. The amount of data collected to achieve this goal varies per VPN provider.

There are roughly 4 buckets of information a VPN provider could store on you. Ranging from harmless to harmful, these are:

  • VPN service data: The VPN server you connect to, your operating system and the app version your use.
  • Connection data: The dates and times you log in and log out, how long you use the service, and how much data you upload and download.
  • Original IP address: The IP address of your device that you use to login to the VPN service. This can be used to determine your location.
  • Online activity: The websites you visit, searches you perform, and services you use. Basically, your browsing history.

The first two points, service and connection data, are relatively harmless. Especially when they are collected in anonymous form, where the information of all users is bundled together. That way, the VPN provider can optimise the performance of its service, while the users remain anonymous. Many VPN providers collect some of this data.

The third point, the collection of your original IP address, is not a grave offence, but not preferred by most users. After all, you use a VPN to be anonymous, and that means that also the VPN provider doesn’t have to know your actual location.

The final point, your online activity, is really the most important matter you should look out for. If a VPN provider collects this information, it is a big red flag.

None of the VPN providers we recommend collect this type of information, but there are several free VPN providers that do. They then go on and sell this information to data collectors. This is why we don’t recommend free VPNs.

Most VPN providers claim to have a zero-log policy. But there is no golden standard to what this actually means. So be careful and read the actual privacy policy yourself or visit a review websites before buying.

What is UltraVPN’s logging policy like?

UltraVPN’s logging policy is rather short. But it says the following:

UltraVpn does not monitor your internet searches, or visited websites. We do, however, note the IP of your device

This puts them on the edge of what is acceptable. Most important; your online activity is not stored. So whatever you watch, download, visit or search is not stored anywhere and cannot be traced back to you. Which is great. But the fact that they store the source IP address might make some privacy-sensitive users nervous. 

2. Jurisdiction

What is a jurisdiction and why does it matter?

A jurisdiction is the country in which a VPN provider is incorporated. As every company has to adhere to the regulations of the state, this matters.

Some countries, such as the USA, Australia and many members of the EU, have strict data retention lawsThese require internet service providers (ISP‘s) to store data on its users, such as emails sent and websites visited.

By using a VPN, you encrypt the data your send over the network of an ISP. Therefor, it cannot read and collect any information on you. This is one of the core reasons why people use a VPN: To avoid mass surveillance.

Some people fear that VPN providers are also required to collect data on its users due to the data retention laws. However, a VPN is a private network provider, and not a public network provider like an ISP. Therefore, it is not bound to the same rules. In short: A VPN does not have to collect any data.

Of course, governmental agencies are highly sophisticated institutions and look for other ways to collect the data they desire. For instance in the United States, federal agencies can issue secret subpoenas, such as a National Security Letter, allowing them to seize the VPN’s data logs or entire servers.

And these are not paranoid conspiracy theories, but very real scenarios. For instance in 2013, encrypted email provider Lavabit closed its operations rather than to sell out Edward Snowden to the NSA. And in 2016, Private Internet Access closed its Russian servers, rather than adhering to local data logging rules. So governmental agencies are actively attempting to seize data.

In order to avoid such issues, privacy sensitive users can do on of two things, or both:

  • Choose a VPN provider in a country that has no data retention laws and is not a member of an international intelligence treaty such as the UKUSA agreement. Basically meaning: Go off-shore. For instance, NordVPN is incorporated in Panama and ExpressVPN is incorporated in the BVI.
  • Choose a VPN provider that has a zero-log policy and does not store your online activity, such as the websites you visit, services you use or searches you make. After all, what it doesn’t have, it cannot hand over.

What is UltraVPN’s jurisdiction?

Network Protect LLC and Network Protect Limited, the companies owning UltraVPN, are incorporated in the United States and the United Kingdom. 

This is tricky as these countries have some of the most aggressive intelligence agencies (the NSA and GHQC). Luckily however, UltraVPN does not log your online activity. So even if forced, it couldn’t hand over your data, as it doesn’t collect it in the first place.

In short: Although UltraVPN’s jurisdiction is not the ideal choice for privacy sensitive users, its zero-log policy protects its users’ privacy.

3. Protocol

What is a protocol and why does it matter?

A VPN protocol defines how data is formatted and transmitted over a network, such as the internet or a local area network (LAN). There are several protocols with varying degrees of speed and security. Generally speaking, OpenVPN is considered the most secure, ahead of SSTPL2TPIKEv2, and PPTP.

What protocols does UltraVPN use?

UltraVPN uses the most secure protocol: OpenVPN.

4. Encryption

What is encryption and why does it matter?

Encryption means the transformation of readable information, into unreadable gibberish. This encryption is done using an encryption key, and only the parties with access to the key can decipher and read the information. 

The gold standard is the Advanced Encryption Standard (AES). Within the VPN industry, it generally is used with two key length: AES-128 and AES-256. Although AES-128 is already considered unbreakable, AES-256 is even more secure.

What encryption standard does UltraVPN use?

UltraVPN uses the most secure encryption standard: AES-256.

5. Own DNS Servers

What are DNS servers and why does it matter?

When you visit a website such as Facebook.com, you actually visit a long string of numbers, called an IP address. As these numbers are too complex for us humans to remember, we have invented domain names (for instance “Facebook.com”). 

A DNS-server is like the telephone operator of the internet. It stores a vast number of domain names with their corresponding IP addresses. And when you type in the website you want to visit, it gets you to the right IP address. 

When a VPN provider uses its own DNS servers, this process is encrypted in the same VPN-tunnel as the rest of your online activities. This means it cannot be logged by third-parties or intercepted and censored by governments and organisations.

Does UltraVPN use its own DNS servers?

Yes, UltraVPN uses its own DNS servers. 

6. Kill Switch Test

What is a kill switch and why does it matter?

A kill switch is safety feature that automatically stops your internet connection if the secure VPN connection is not active. This is an important feature, as it keeps your online activity hidden if your VPN connection fails for some reason.

Does UltraVPN’s use a kill switch?

UltraVPN has a unique kill switch which it calls “the firewall”. The effect remains the same though, as it will protect your real IP address by stopping all online activity if the VPN connections drops.

The switch is located directly at the bottom of the main screen and therefor easily turned on and off. We like this, as most VPNs hide the kill switch functionality in a menu, making many users miss out on it.

7. Leak Test

What is a “leak” and why does it matter?

A leak happens when a VPN allows part of your data to be visible eventhough your VPN connection is active. The most common leaks are DNS leaks, IP Leaks, WebRTC Leaks, and the Windows Credential Leak

Does UltraVPN’s leak your data?

No, UltraVPN does not leak any of your data.

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Navigate this page

  1. Summary
  2. How we test
  3. Review
    1. Privacy & Security
    2. Speed
    3. Features
    4. Interface
    5. User reviews

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UltraVPN 2019 Review: Speed

The Good: UltraVPN is a fast and smooth VPN. The time it takes to connect to the server is hardly noticeable, and the download speeds are very high. We found that UltraVPN reduced our download speed by about 15%. This is far better than the average VPN, which slows you down by roughly 40%. 

The Bad: –

What is a speed test and why does it matter?

VPN connections slow you down online. There is no denying it. It’s simply the price you pay for encrypting your data and routing it through a VPN server.

This can have an impact on the time it takes to download files, the quality you can stream YouTube and Netflix on, and how fast webpages load.

Luckily, there are a few things you can do to improve your speed:

  • Buy a fast VPN. There are big speed differences between the VPN providers. For instance, Hotspot Shield is lightning fast and has almost no negative speed impact, while Tunnelbear is terribly slow.
  • Select a VPN close to you. Nearly every VPN allows you to choose your  server location. The closer the VPN is to you, the less distance your data has to travel. This is good for your download speed and your latency.
  • Test a few servers. Don’t just accept the automatic server the VPN provider assigns to you. More often than not, this is not the fastest option. Instead, connect to a few servers, run a speed few tests, and select the fastest server. This can make a big difference.

How did UltraVPN score in the speed test?

UltraVPN is a fast VPN. During our speed tests in Western Europe, we found that it slowed our download speed down by about 15%. That is a difference you will hardly notice. We tested 3 different servers in both London and Frankfurt and found all of them to be very quick.

On top of that, the connection times to server were fast as well. This is the delay between the moment you click “connect” and the moment your VPN connection is actually established. Call us impatient, but waiting on your phone or laptop for 10 seconds for a connection to be established is simply annoying. Luckily, UltraVPN established a connection nearly instantly.

To conclude: UltraVPN is a solid choice if you like to stream movies, download torrents (P2P), play games, or simply browse the web anonymously but at high speeds. 

  • Hotspot Shield Elite: 112,0 Mbps 112% 112%
  • Panda Dome VPN: 101,1 Mbps 91% 91%
  • UltraVPN: 81,2 Mbps 81.2% 81.2%
  • NordVPN: 80,8 Mbps 80.8% 80.8%
  • Norton Secure VPN: 78,1 Mbps 78.1% 78.1%
  • ExpressVPN: 75,6 Mbps 75.6% 75.6%
  • BullGuard VPN: 74,5 Mbps 74.5% 74.5%
  • BitDefender VPN: 70,1 Mbps 70.1% 70.1%
  • Average VPN: 69,7 Mbps 69.7% 69.7%
  • Private Internet Access: 68,7 Mbps 68.7% 68.7%
  • VyprVPN: 52,5 Mbps 52.5% 52.5%
  • HideMyAss: 51,2 Mbps 51.2% 51.2%
  • IPVanish: 46,2 Mbps 46.2% 46.2%
  • CyberGhost: 37,5 Mbps 37.5% 37.5%
  • Tunnelbear VPN: 34,2 Mbps 34.2% 34.2%
  • SurfShark: 31,7 Mbps 31.7% 31.7%

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UltraVPN 2019 Review: Features

The Good: UltraVPN has servers in 55 countries, which is more than most VPNs offer (the average is 30) and should cover 99% of all users’ needs. It supports all major operating systems (Windows, Mac, Android and iOS) and has a Chrome browser extension. It also works perfectly with Netflix and torrenting (P2P).

The Bad: UltraVPN does not seem to work in China, and only offers 3 simultaneous connections. But considering that UltraVPN is a lot cheaper than most competing VPNs, the price per connection is actually very competitive.

What features do we test for?

We test 5 different elements. Below you can read exactly what each element is, why it is important, and how UltraVPN performs.

  1. Server Locations
  2. Platform and Devices
  3. Number of Connections
  4. Streaming and Torrenting
  5. Bypassing Censorship

1. Server Locations

What is a server location and why does it matter?

By server locations, we mean the countries you can connect to through your VPN. Most VPN providers have servers in about 30 countries around the world. Some offer you the ability to select a server on a country level, where others go one step further and allow you to select a server on a city level. For instance New York or Los Angeles within the United States. 

This matters because your data needs to travel from your device to the VPN server before you can connect the internet. So if you are based our of France, but connect to a server in Australia, this will slow you down quite a bit. By having multiple server locations, nearly all users can find one that is located relatively close by.

Where are UltraVPN’s servers located?

UltraVPN offers servers in 55 countries around the world. Quite a bit more than average of 30. With a spread between North-America, South-America, Europe, Africa, Asia and Oceania, most users will find a server close by. 

2. Platforms and Devices

What are platforms and devices and why do they matter?

Platforms are operating software, browsers and devices the VPN provider offers apps for. For instance, while most VPN providers offer apps for Windows, Mac OS, Android and iOS, few also include Linux. Some go one step further and support the direct installation onto your router and offer browser extensions for Chrome, Firefox and Safari.

When it comes to browser extensions, you should check whether the extensions works as a proxy server, a proxy server with encryption, or a full VPN, as the difference is important:

  • A proxy server: If your VPN browser extension works as a proxy, your IP address is masked. This means that the websites you visit will think you’re located in the country of your VPN server. This can be handy to unlock American series on Netflix for instance. However, your data is not encrypted and still vulnerable to data collection by ISPs and hackers. 
  • A proxy server with encryption: If the browser extension adds encryption, the data you send through your browser is fully encrypted. This makes it unreadable for ISPs and hackers. However, the rest of your online activities, like streaming apps such as Spotify, remain unencrypted. 
  • If your VPN browser extension controls the VPN app entirely, all your online activities are encrypted in the VPN tunnel, and your IP address is masked. This allows you to change VPN settings without ever leaving your browser.

What platforms and devices does UltraVPN’s support?

UltraVPN offers dedicated apps for Windows, Mac, Android and iOS. On top of that it has a browser extension for Google Chrome. Do keep in mind that the Chrome extension by UltraVPN functions as a proxy server with encryption.

This means that it will hide your IP address and encrypt all the data flowing through your browser, but it will not encrypt the rest of your online activities that don’t flow through the browser. So make sure to activate the main VPN app as well. 

3. Number of Connections

What are connections and why do they matter?

The number of connections indicate how many devices you can simultaneously protect on your VPN subscription. For most users, 3 connections are more than enough as it allows them to protect their phone, laptop and potentially a tablet. However, if you would like to share the VPN with a friend or family member, having more connections could help.

How many simultaneous connections does UltraVPN support?

UltraVPN offers 3 simultaneous connections. Which is a fair amount considering the low price. NordVPN, for instance, offers 6 simultaneous connections but also costs twice as much. Making the cost per connection the same. 

4. Streaming and Torrenting

What is streaming and torrenting and why do they matter?

If you are not from the USA but want to see American Netflix series, a VPN can help. By logging into an American VPN server, and then accessing Netflix, it will show you all the local movies and series. This is also practical for Americans that are traveling abroad. 

Another advantage of a VPN is to safely download torrents. Because your connection is fully encrypted, your ISP cannot see what you are doing online and cannot punish you for using P2P services. 

Does UltraVPN support streaming and torrenting?

UltraVPN works great with Netflix, Hulu, Sky and Now TV, but we had some issues with BBC iPlayer. It allows torrenting on nearly all its servers, and because it has a zero-log policy, you can safely download any torrent you like.

5. Bypassing Censorship

What is censorship and why do they matter?

It is easy to forget when you live in a Western country, but there are still a surprisingly large amount of countries that censor the internet. The most high profile of which is the great firewall of China

A VPN is a great way to circumvent censorship, but not every VPN provider works in every country. As China has very strict regulations and affects most people, we use it as a testcase to see whether VPN providers can avoid censorship. 

If you would like to learn more about online censorship, we recommend these sources:

Does UltraVPN bypass censorship successfully?

Like many other VPNs, UltraVPN has had trouble connecting in China and might not be the best option for those living or traveling there. 

However, through its Stealth Protocol which it shares with VPN Windscribe, it still is a good option for other highly censored countries such as Turkey, Saudi Arabia and Iran.

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UltraVPN 2019 Review: Interface

The Good: UltraVPN’s app has a premium feel and is easy-to-use, fast and beautiful. 

The Bad: –

What interface features do we test for?

We test each app on mobile and desktop for:

  • The general design quality of the app and user interface
  • The ease and speed of selecting and connecting to servers
  • The ease and steps required to switch settings and protocols

What is UltraVPN’s interface like?

UltraVPN’s app is modern and beautiful. It uses a warm blue background colour with a dark green connection-button and contrasting yellow server-selection-button. The yellow button also shows the IP address of the server you are connected to.

Below it is the firewall switch, which allows you to turn UltraVPN’s kill switch feature on and off. In the top right corner is an additional menu with advanced settings such as the VPN protocol.

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UltraVPN 2019 Review: User Reviews

The Good: –

The Bad: UltraVPN is brand new and has no user reviews yet at the time of writing. We’ll update this once the first 100+ user reviews are in.

What user review sources do we use? 

In this day and age, user reviews are essential. This is known by consumers and companies alike, which makes them sensitive for manipulation. Therefore, we use the two most trustworthy sources out there to see what users say about the VPN providers. These are:

  • Trustpilot. One of the leading international user review platforms, allowing consumers to critique anything from product quality to customer service. Trustpilot also actively screens its platforms for fake reviews, and frequently removes manipulative reviews as it did in the case of NordVPN in late 2018.
  • Google play store. The app store for Android, the most popular mobile operating system in the world. It houses the most app user reviews in the world and is strictly monitored by Google for fake reviews.

What do users say about UltraVPN?

UltraVPN is a brand new VPN with no reviews available yet. We’ll update this section once a critical mass in reviews has come in.

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